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Infrastructure/DevOps Specialist
Hanoi
We are looking for an Infrastructure/DevOps Specialist to strengthen further our service in digital transformations. The Infrastructure/DevOps Specialist shall support architecting and managing infrastructure for the whole company and provide service to global clients through Niteco’s delivery/service teams.
JOB DESCRIPTION
The main responsibilities of the Infrastructure/DevOps Specialist include:
Design and implement an architecture that supports the enterprise infrastructure of the whole organization, including legacy networking (switching, static, dynamic, and rule-based routing, etc.) and modern cloud infrastructure (Subnets, Gateways, Load-Balancers, Peering, etc.)
Create plans and processes for infrastructure (internal and external) implementation and service sustainability with optimal performance and security
Design and ensure the system backups and in place and disaster recovery is planned
Ensure the servers/applications are monitored properly across the whole delivery organization and alerts are set up for necessary actions to address the problems ASAP
Define KPIs and monitoring performance metrics for the systems to improve processes and bridge gaps
Define a process for setting up new environments, manage infrastructure incident/change properly
Identify the potential technology innovations and engage with businesses that increase infrastructure flexibility, reliability, scalability, resilience, availability, performance, and cost-effectiveness
Ensure the systems provide the necessary security.
Support and administrate firewall environment in line with IT security policy
Analyze security systems and seek improvements on a continuous basis, and report possible threats or software issues.
Conduct proactive research to analyze security weaknesses and recommend appropriate strategies.
Make sure all infrastructure architectures & info documented
Other tasks
Work closely with IT and Application Management Engineers to assist both internal and external clients.
Be responsible for monitoring and addressing problems on a number of customers’ environments across storage and server hardware & operating system software (including Windows, UNIX and Virtualized environments)
Provide periodic environment reviews and suggestions for enhancement of services or resiliency of environments
Assist the 24/7 Proactive Response Team in the technical meetings with major clients on the issues that relate to the expertise of the Infrastructure/DevOps Specialist.
Take initiative in improving reporting, processes, workflow and client outcomes
Study and share new techniques, practices, tools and share for other team members
JOB REQUIREMENTS
Bachelor of IT, Computer Science, or relevant field
Strong experience with SCCM and in-depth knowledge of security and experience using Microsoft Endpoint Configuration Manager
Experience in handling any cloud infrastructure (Azure, AWS, GCP) & network, and system/data migration
Microsoft Azure Certification or similar industry certification/qualification is highly regarded
Have a deep and strong knowledge of scripting and programming in any scripting language (Python, Perl, Shell + AWK, TCL, etc.) and communication protocols (REST, SNMP, SOAP, etc.)
Experience in using generic automation and orchestration platforms for Infrastructure Automation tasks
Experience in Cisco/Arbor/Paloalto firewall appliances, F5/A10 load balancer, and network management tools (like Nagios, Cacti, Zabbix, …)
Experience working in a customer support environment - phone, email, chat support.
Good customer service skills with the ability to effectively deal with customer inquiries within a timely manner
Good understanding of computer systems, mobile devices and website management
Ability to analyze, architect, plan, monitor and optimize the infrastructure to meet the company and client expectations in terms of performance and cost
Good communication skills (in English and Vietnamese). Be able to consult the customer with the best possible infra solution.
The ability to work well in a team and individually
The ability to adapt to changing situations, be focused on delivery while ensuring quality
The ability to work under pressure and to tight deadlines
High sense of responsibility
Willingness to learn and share continuously
Creative, innovative, and strive for continuous improvement
Motivated in delivering top-quality work
BENEFITS AND WORKING ENVIRONMENT
Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years
Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget
Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc
Organized training and a support in building your career
English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 24” screens running latest versions of Windows 11 Enterprise, MS Office 365, Team, latest version of Visual Studio, and SQL Server, Dell OptiPlex Workstation with 32 GB Ram, 512GB NVMe SSD
Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback
Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees
Employee and family are engaged and taken care by the company via Trade Union activities
Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam
Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc
My first impression of Niteco is the company's 24/7 room, which looks very modern and professional. Despite having to work from home due to Covid pandemic, I see that the company has been operating smoothly. As an employee, I also feel comfortable when working, not being affected too much.
Nguyen Phuong Thuy
Project Manager
I joined Niteco just a few days before the lockdown in Hanoi. Therefore, I was really nervous as I hadn't undergone all the training as usual then we started working from home. However, I've been received considerable support from co-workers. For anything I didn't understand, I could comfortably raise the questions and they'd give me detailed answers. Additionally, I've been passed on some useful advice on how to do my work more effectively. I can't wait to go back to office and meet everyone in person!
Trần Hoàng Vân
Content Publisher Executive
I think Niteco is a good environment to strive for, especially to young
people who want to develop themselves in the IT industry. The company opens with many opportunities, provides frequently upgraded equipment. Moreover, managers are cute and friendly, too. All in all, it's well worth dedicating yourselves here.
Manh Quang Nguyen
.NET Developer
So far, what I like about Niteco is the comfortable and dynamic
working environment, especially the very friendly and kind
colleagues. The whole team usually takes a break during the day, and everyone really enjoys it and responds to it enthusiastically.
Duy Khuong Nguyen
Frontend Developer
At Niteco, especially the Marketing department, there's been a rule that we have to remember the birthdays of all members. Then on their birthday, he/she will be secretly celebrated by the whole dept. At first, I thought it was pretense, but it's not. This rule creates a warm and close atmosphere among the members.
Duy Trong Nguyen
UX/UI Designer
Working environment and people are two things I like at Niteco.
Here is a professional working environment with great employee benefits. People are friendly, supportive, and dedicated to their work.
Lam Vu Cao
Project Manager
One of my favorite things about Niteco is its pantries. These place not only help people fill in their empty stomachs then boost their energy, but also are familiar spaces to create connections for all employees to get closer.
