Infrastructure/DevOps Specialist

We are looking for an Infrastructure/DevOps Specialist to strengthen further our service in digital transformations. The Infrastructure/DevOps Specialist shall support architecting and manage infrastructure for the whole company and provide service to global clients through Niteco’s delivery/service teams.

JOB DESCRIPTION

The main responsibilities of the Infrastructure/DevOps Specialist include:

• Design and implement an architecture (hardware, software) that supports the enterprise infrastructure of the whole organization, focusing on infrastructure for delivery teams; on cloud (Microsoft and Azure focused) and on-premise; both physical, virtual machines and dockerized containers

• Possess a demonstrable knowledge of software development, deployment, and system administration, and security, and have hands-on experience with enterprise applications, platform services, cloud technology, infrastructure architecture, automation, and orchestration; to evaluate, consult and propose the clients and development teams with the optimal and exact needs of servers/infra components and requirements, and make certain that overall system performance meets client expectations

• Create plans and strategies for infrastructure (internal and external) implementation and service sustainability and with optimal performance.

• Ensure the systems provide the necessary security

• Design and ensure the system backups and in place and disaster recovery is planned

• Ensure the servers/applications are monitored properly across the whole delivery organization and alerts are set up for necessary actions to address the problems ASAP

• Define KPIs and performance metrics for the systems to improve processes and bridge gaps

• Setup monitoring mechanism to be able to optimize the resource usage across the organization

• Define a process for setting up new environments, manage infrastructure incident/change properly

• Standardize configuration and deployment for technical projects in the delivery organization

• Identify the business requirements and incorporate new hardware, operating systems, or connectivity solutions; or introduce alternative technologies to improve or enhance client information systems to support organizational goals

• Identify the potential technology innovations and engage with businesses that increase infrastructure flexibility, reliability, scalability, resilience, availability, performance, and cost-effectiveness

• Make sure all infrastructure architectures & info documented

Other tasks

• Work closely with IT and Application Management Engineers to assist both internal and external clients.

• Be responsible for monitoring and addressing problems on a number of customers’ environments across storage and server hardware & operating system software (including Windows, UNIX and Virtualised environments)

• Provide periodic environment reviews and suggestions for enhancement of services or resiliency of environments

• Assist the 24/7 Proactive Response Team in the technical meetings with major clients on the issues that relate to the expertise of the Infrastructure/DevOps Specialist.

• Take initiative in improving on reporting, processes, workflow and client outcomes

• Study and share new techniques, practice, tools and share for other team members

JOB REQUIREMENTS

• Bachelor of IT, Computer Science or relevant field

• Microsoft Azure Certification or similar industry certification/qualification is highly regarded

• Strong experience with SCCM and in-depth knowledge of security and experience using Microsoft Endpoint Configuration Manager

• Experience in handling any cloud infrastructure (Azure, AWS, GCP) & network, and system/data migration

• Experience in automation engineering is a plus

• Preference if worked on one of DevOps & Monitoring/Automation tools, e.g. Azure DevOps, Ansible, Puppet, Kubernetes, Docker, SolarWinds, Prometheus, Grafana

• Knowledgeable of CI/CD, Git, Jenkins, TeamCity, Octopus Deploy is a plus.

• Experience working in a customer support environment - phone, email, chat support

• Good customer service skills with the ability to effectively deal with customer enquiries within a timely manner

• Good understanding of computer systems, mobile devices and website management

• Ability to analyze, architect, plan, monitor and optimize the infrastructure to meet the company and client expectations in terms of performance and cost

• Good communication skills (in English and Vietnamese). Be able to consult the customer with the best possible infra solution.

• The ability to work well in a team and individually

• The ability to adapt to changing situations, be focused on delivery while ensuring quality

• The ability to work under pressure and to tight deadlines

• High sense of responsibility

• Willingness to learn and share continuously

• Creative, innovative, and strive for continuous improvement

• Motivated in delivering top quality work

BENEFITS AND WORKING ENVIRONMENT

• Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.

• Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.

• Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.

• Organized training and a support in building your career.

• English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.

• Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.

• Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees.

• Employee and family are engaged and taken care by the company via Trade Union activities.

• Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.

• Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.