CAREERS

Senior Internal IT Technician

Hanoi

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JOB DESCRIPTION:

 

The role of the Internal IT Technician is working to ensure the day-to-day smooth running of IT infrastructure and network system, then supporting the Company's best performance externally and internally.

Network:

  • Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards

  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)

  • Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with System/Project architects on network optimization

  • Secure network system by establishing and enforcing policies; defining and monitoring access

System Security:

  • Select and implement security tools, Firewall policies, and procedures in conjunction with the company’s internal IT team

    • Ensure the Antivirus up to date and apply to all PC client

    • Manage and enhance security policies for all the infrastructures 

IT Administration:

  • Monitor and checking Internet network connections to ISP(s), remote sites

  • Administer, monitor Zabbix, Cacti Monitoring System.

  • Administer, maintenance Linux system & installing software packages relevant.

    • Administers servers, laptop and desktop computers (including thin clients), printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment.

    • Managing Window AD, DNS, DHCP, File Server, Exchange server, System Center, Virtualization Servers (plan, monitoring, backup, restore, improvement …)

    • Ensure all server and PC is updated with latest Windows Update from Microsoft.

    • Provide support for new employee’s Computer and Network, setup and configuration.

    • Manage Office 365, licensing and related products.

    • Maintain inventory of all IT equipment

Quality improvement tasks:

  • Identify possible risks throughout the operations process and properly communicate to related superiors for solutions

  • Study and share new techniques, practice, tools and share for team members

JOB REQUIREMENTS:

  • Bachelor degree in Computer Science, Management Information Systems or a related field

  • Have more than 3 years working as an IT Technician in a support/maintenance organization

  • Have strong understanding/knowledge of Network/System Fundamental, router, layer-2/3 switch, wireless của Cisco, HP, Ubiquiti… BGP Multihoming, High Avaiability, Stacking, VRRP, STP, NAC techniques…

  • Have excellent understanding/knowledge of Core Infrastructure (CCNA/MCSA equivalent)

  • Have good understanding/knowledge of Advanced Infrastructure (CCNP/MCSE equivalent), including Designing, Optimizing, and Troubleshooting

  • Have deep experience in Firewall such as Palo Alto, CheckPoint, Juniper, Cisco … (preferable Palo Alto) with features VPN Site-to-Site, Threat Prevention, Antivirus, Sandbox, URL Filtering…

  • Have experience in building and monitoring open source system such as Zabbix, Cacti

  • Have good knowledge of system, storage and Microsoft services such as Active Directory, DHCP, DNS, Radius, WSUS, WDS... from vendors such as HP, Supermicro, Synology

    • Have good knowledge of virtualization system (Hyper-V, VMware vSphere)

    • Have more than 3 years working in SI/ISP/Managed Service is a plus

    • Good communication in English

  • Good logical thinking and problem-solving skills and communication skills

  • Have a business-minded approach to the problem solving process

  • High sense of responsibility, willingness to learn and share, high energy, drive and stamina, attention to details

  • Willingness to cover Technical support during normal business hours and on-call support if required: Day shift – from 6:00 AM to 2:30 PM (5 days a week);  Evening shift – from 2:00 PM to 10:30 PM (5 days a week); Night shift – from 10:00 PM to 6:30 AM (5 days a week).

BENEFITS AND WORKING ENVIRONMENT:

  • Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.

  • Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.

  • Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.

  • Organized training and full support in building your career.

  • English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.

  • Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.

  • Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees.

  • Employee and family are engaged and taken care by the company via Trade Union activities. 

  • Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.

  • Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.

SUBMIT APPLICATION:

 

To apply, please submit the following information:

  • Job Application Letter with “Senior Internal IT Technician” in the subject line.

  • Updated CV in English, including your contact e-mail, phone number and salary expectations.

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