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Team Lead (Managed Services)

Hanoi

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JOB DESCRIPTION:

 

This role is responsible to monitor, report and manage the onboarding projects. The role must be able to manage the resources and ensure all onboarding scope, checklist are verified and completed before taking over the Client system. The role must be able to manage the retain the knowledge necessary for the AMS team. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment are required. 

Tecnical tasks:

  • Project monitoring, reporting, and management of risks/issues/scope

  • In charge of leading and managing the Onboarding process from the initial Customer meeting until the full managed service operation

  • Manage the resources and ensure all Onboarding scope, checklist are verified and completed

  • Manage, update and retain the knowledge for the Service Desk and System Monitoring Team

  • Ensure project process, standards and practices are followed during Onboarding phase and during Operation phase

    • Lead and motivate the team, supervise and evaluate team members, provide them with valid and constructive feedback

Quality improvement tasks:

  • Take initiative in improving on reporting, processes, workflow and client outcomes

  • Identify possible risks throughout the process and properly communicate to related superiors for solutions

  • Study and share new techniques, practice, tools and share for team members

Others:

  • Take initiative in self-improvement for professional and personal excellence

  • Actively take part in Company activities as a leader to contribute building up Niteco's culture

JOB REQUIREMENTS:

Education background:

  • Bachelor of IT, Computer Science or relevant field

  • Microsoft Certification or similar industry certification/qualification is highly regarded

Working experience

  • At least one year of experience as a project team leader in an Agile software development environment.

  • Experience in project management using Agile methods (Scrum, XP or Kanban)

  • Experience with Jira or similar Agile execution and reporting tool is highly desirable

  • Good interpersonal skills to gain cooperation from a wide variety of sources, including senior management, team members and other departments

  • Good experience in managing teams performance, clients expectation and risk

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to react to project adjustments and alterations promptly and efficiently

    • Ability to work with cross-functional and distributed team

    • Previous experience working in a managed service role is highly regarded

Language

  • Excellent English fluency in writing, speaking and comprehension skills

Soft skills:

  • Good analytical skills and the ability to identify creative and possible solutions

  • Good Logical thinking and problem-solving skills

  • Experienced communication skills

  • The ability to work well in a team and individually

  • The ability to adapt to changing situations, be focused on delivery while ensuring quality

  • The ability to work under pressure and to tight deadlines

Attitude

  • High sense of responsibility

  • Willingness to learn and share continuously

  • Creative, innovative, and strive for continuous improvement

  • Motivated in delivering top quality work

BENEFITS AND WORKING ENVIRONMENT:

  • Highly competitive remuneration package: attractive monthly salary with full base salary for Social, Health and Unemployment Insurance contribution and allowance for employees having children under 03 years old, 13th month salary, and additional performance bonus for top performers, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.

  • Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Annual company summer vacation and team-building budget.

  • Potential opportunities for onsite work for international projects abroad.

  • Organized training and a support in building your career.

  • English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10, MS Office 2016, and Visual Studio, work station with 16 GB Ram, 256 GB SSD.

  • Western management style: professional, dynamic, open minded, creative, supportive, friendly, and encouraged for feedback.

  • Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees.

  • An active workplace with lots of out of work activities provided by the company and the Trade Union.

  • Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.

  • Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities clubs such like badminton, ping pong, football, dancing, etc.

SUBMIT APPLICATION:

 

To apply, please submit the following information:

  • Job Application Letter with “Team Lead (Managed Services)” in the subject line.

  • Updated CV in English, including your contact e-mail, phone number and salary expectations.

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