Challenge

Avensia aimed to ensure uptime, stability, and security for its most valued customers.

Solution

Niteco ensures uptime, stability, and security for Avensia’s key clients through 24/7 monitoring, issue resolution, and monthly performance reports.

Result

• Niteco's team identified risks early, enabling Avensia to avoid downtime.
• Avensia and clients are very satisfied with the service.

Avensia, a leading provider of modern commerce services and E-Commerce solutions headquartered in Sweden, was one of the first companies to sign up for Niteco’s 24/7 Proactive Response.

Relying on our suite of managed services to complement their own offerings, Avensia aimed to ensure uptime, stability and security for some of its most valued customers.

Avensia leverages the 24/7 Proactive Response service to ensure uptime, stability and security for a number of key clients around the globe -To make the cooperation go smoothly, all issues are worked on as tickets, which are generated by monitoring systems set up for Avensia (PagerDuty, Pingdom and New Relic, among others). These tickets are then worked on 24/7 to ensure that normal operation is restored or ensured as quickly as possible.

When no active issues are being worked on, the 24/7 Proactive Response team monitors the websites’ availability and performance and produces a monthly Performance Report for Avensia. The team also produces reports on recommended improvements for the system.

In many instances, the 24/7 Proactive Response team was able to foresee upcoming issues due to abnormal behaviors of the client’s system. We were then able to swiftly inform the customer of these risks so actions could be taken immediately to avoid or reduce downtime.

Avensia and its clients are extremely happy with the 24/7 Proactive Response service.