24/7 Proactive Response
Niteco 24/7 Proactive Response perfectly complements many Cloud support services
The 24/7 Proactive Response service consists of six distinct offerings.
We designed the service to perfectly complement the offerings of 3rd-party service providers, which you may enjoy based on your chosen cloud solution.
Our featured 24/7 Proactive Response project
Avensia, a leading provider of modern commerce services and E-Commerce solutions headquartered in Sweden, was one of the first companies to sign up for Niteco’s 24/7 Proactive Response. Relying on our suite of managed services to complement their own offerings, Avensia aimed to ensure uptime, stability and security for some of its most valued customers.
Avensia leverages the 24/7 Proactive Response service to ensure uptime, stability and security for a number of key clients around the globe -To make the cooperation go smoothly, all issues are worked on as tickets, which are generated by monitoring systems set up for Avensia (PagerDuty, Pingdom and New Relic, among others). These tickets are then worked on 24/7 to ensure that normal operation is restored or ensured as quickly as possible.
When no active issues are being worked on, the 24/7 Proactive Response team monitors the websites’ availability and performance and produces a monthly Performance Report for Avensia. The team also produces reports on recommended improvements for the system.