Executive summary
La Vie en Rose and Bikini Village needed to ensure flawless website performance during high-traffic periods like Black Friday and major sales events. Their outdated system and inconsistent support left them vulnerable to downtime and missed revenue. We delivered a full system upgrade and deployed its 24/7 Managed Services to provide constant monitoring, swift incident resolution, and seamless coordination with key teams.
The challenge
La Vie en Rose and Bikini Village’s online stores are growing fast and attracting huge volumn of traffic, especially during key retail moments like Black Friday, Cyber Monday, and other sale campaigns. But as the company continued to grow, the system behind the scenes faced increasing demands, from larger order volumes to heightened customer expectations for a smooth, uninterrupted shopping experience.
Here are what our clients faced:
Legacy integrations and services needing optimization
- Reason: Over time, integrations and services have not been fully modernized or restructured.
- Outcome: This reduced operational effectiveness and made it more challenging to support large volumes of customers reliably.
Response times and service levels didn’t meet expectations
- Reason: The level of reactive support did not consistently match the clients’ expectations for prompt action.
- When issues arose, resolution wasn’t always timely, increasing business risk.
Stability issues during peak traffic
- Reason: High-demand moments like sales campaigns pushed the site’s limits without robust safeguards.
- Outcome: Without strong proactive measures, key campaign periods carried extra risk to performance.
Scheduled jobs weren’t closely monitored
- Reason: No clear process was in place to track and verify all scheduled jobs consistently.
- Outcome: Occasional delays or failures could go unnoticed longer, with potential impacts on daily site operations.
No centralized, consistent production reporting
- Reason: Data and reporting were siloed or incomplete.
- Outcome: The team lacked clear visibility into uptime, performance trends, or progress, making it harder to plan and improve.
The technology stack overall was due for an enhancement, which we also helped them with an Optimizely Upgrade. But more importantly, la Vie en Rose and Bikini Village needed reliable, around-the-clock support to maintain site stability and performance at all times.
Their expectations:
- Closely monitor website performance 24/7, especially during major campaigns and seasonal peaks.
- Proactively address CMS-related issues, both day-to-day and under the pressure of high traffic.
- Ensure scheduler jobs run smoothly and resolve incidents promptly to keep daily operations on track.
The solution
We stepped in as that long-term partner, providing not only the technical expertise to modernize the system but also the people and processes to keep it healthy and reliable every single day.
After laying groundwork with our upgrade, our 24/7 Managed Services team came in. Our dedicated team works continuously to monitor performance, detect potential risks early, and resolve any issues swiftly, ensuring that the customers can shop with confidence, day or night.
Here’s how we make that possible:
First - Preparation
- We began by analyzing the full website workflow and building clear, robust processes for monitoring and response, so nothing slips through the cracks.
Second - Daily Monitoring and Maintenance
- We set up continuous, round-the-clock monitoring, combining automated checks with dedicated specialists who review and verify system health at all hours.
- We work closely with the AMAD team and Optimizely team to mitigate downtime and resolve issues quickly, ensuring everyone stays aligned and informed.
- Whenever service requests or CMS technical issues arise, our team investigates and resolves them efficiently. If deeper development work is needed, we coordinate with the AMAD team to review, confirm, and fix bugs or defects without delay.
Third - Peak Campaign & Upgrade Support
- For high-demand periods like seasonal sales, large campaigns, OMS upgrades, or major .NET upgrades, we step up our efforts to provide even greater assurance and responsiveness.
- We coordinate closely with all stakeholders to narrow down risks and respond immediately if anything unexpected occurs, minimizing disruption when it matters most.
Throughout every incident, we make sure to communicate closely with our clients, giving them regular updates, clear reporting, and the confidence that nothing was left to chance, whether it was a routine check or a time-sensitive incident.
The exceptional result
With a stronger system, clear processes, and our 24/7 Managed Services in place, la Vie en Rose and Bikini Village gained the confidence they needed to handle their busiest seasons and everyday operations with less stress and greater efficiency.
Where unmonitored tasks and slow responses once created uncertainty, now there’s a clear structure: from website uptime and scheduler job, are continuously monitored, and every request is handled quickly, with clear communication at each step.
Downtime has been minimized, planned upgrades and big campaign days run more smoothly, and unexpected issues are resolved before they impact the customer experience. Throughout it all, our clients can stay focused on their own priorities, knowing they have a dedicated team watching over performance and acting immediately if needed.
Every case hit strict service levels with no exceptions.
Why this matters
Upgrading technology is only part of the story, keeping it stable and reliable is what sets leading brands apart. With round-the-clock monitoring, clear SLAs, and proactive communication, our 24/7 Managed Services team ensures la Vie en Rose and Bikini Village maintain peak online performance without disruption. From daily operations to major upgrades and sales events, we continuously support their evolving needs: Adapting, improving, and delivering the reliable service and peace of mind they expect, now and into the future.
