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Delivery Manager
Sydney
About Us
Niteco is a rapidly growing end to end digital agency of over 300 staff with offices in Sydney, UK, Sweden, US, Hong Kong and Vietnam.
Our services range from strategy, Solution Architecture, UX / Design, development expertise, analytics and continuous optimisation, with expertise in CMS and e-Commerce and verticals covering retail, B2B, Health Care, Government, FMCG, Media, Finance, Insurance and Technology to name but a few.
We support and build global leading technical solutions for over 70 global brands including Electrolux Group, Heineken, Meat and Livestock Australia, Adairs, Panasonic, Wilson Security, Vintec, NZ Waste, DeLonghi, Grant Thornton and Hort Innovation.
Due to our continued growth, we are looking to expand our highly experienced Australian team and looking for a new Delivery Manager.
Employment
Full-time, Sydney
Role Description
Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet our customer needs and is responsible for customer relationships across their span of control. This role is responsible for the relationships with their customers for single geography (including global) within Niteco’s service offerings or Core Business Services (CBS) functions.
The role assists in planning, monitoring, and controlling multiple projects using proven methods and techniques. The role participates in overall project execution and may oversee the work of Project Managers working on various client engagements. The key responsibilities of this role include managing scope, risks, and budgets across multiple/large scale/complex projects.
The role will report to the Country Manager, ANZ (CM-ANZ) and will be responsible for driving the delivery and migration of IT Projects associated with the specific customers. You will work closely with the Brand, Marketing and Communications (BMC) organization and the Architecture Review Board (ARB), manage supporting technology vendors, and lead the successful technology delivery for Niteco’s exceptional digital experience.
Key Accountabilities
Responsible in delivering projects across multiple customers concurrently.
Manage delivery of new projects / enhancements and BAU projects.
Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service offerings or CBS function and geographic responsibilities.
Build positive and productive working relationships with customers for business growth.
Leading a team of geographically dispersed resources to deliver technology projects on time and within budget.
Liaise with offshore project managers on daily activities and provide direction and guidance as needed.
Ensure resources are in place to fulfil the planned projects through cooperation with Resource Planners.
Work closely with Project Managers, Business Analysts, Solution Architects and Tech leads to develop scope and budget for delivery projects.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Serve as primary contact for customer inquiries and concerns.
Delivering customer satisfaction and overall excellence by identifying opportunities or issues and assisting with speedy resolution
Build strong relationships with internal customers, stakeholders, and integration teams to ensure delivery is smooth and customer centric.
Responsible for financial management and reporting and optimizing processes to achieve cost effectiveness and time saving.
They are also expected to contribute to the wider goals of global IT Services
Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the CM-ANZ and leadership teams
Holding the teams to the highest standards, project discipline and accountability.
Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams. This will be critical to reaching Niteco’s strategic objectives for FY22 and beyond.
Understand and ensure compliance to Service Level Agreements as agreed with the client
Coach new and current PMs on the right level of skills needed to do project planning, monitoring and adjusting, and risk assessment and management.
Important
Already have a permanent permit to live and work in Australia is a must.
This is not a Service Delivery Manager role.
Experience
At least 5 years of project delivery and project leading experience.
Experience working in an offshore and distributed model.
Proven project management experience is essential to fulfill this role.
Experience working in an Agile environment with a good understanding of Agile practices and guidelines (Scrum / Kanban)
Hands-on experience in using Agile tools such as JIRA, Azure Devops or similar.
Hands-on experience with project scheduling tools such as MS Project.
Knowledge of Microsoft Office 365 platforms.
Skills and Abilities
Strong communication and interpersonal skills, including negotiation and influencing skills.
Ability to lead diverse agile technology teams to deliver continuous value for customers.
Strong stakeholder management, planning, organisation, decision making, negotiation and time management skills.
Strong customer orientation and able to manage customer expectations.
Ability to prioritise, multi-task and effectively delegate.
Experience in project management, with the ability to manage several projects concurrently, monitor and maintain project budget.
Manage risks and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively.
Good financial and people leadership skills.
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
Strong collaboration skills to build teams across business boundaries.
Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality.
Experience in a cross-border role, successfully managing multiple complex projects at a global level and regional.
Education
A degree in Computer Science and/or a business-related degree; or equivalent work experience
Certification
Certifications in Project Management (preferably Prince2 / Agile CSM), Business Analysis and Project Assurance would be beneficial to performing this role
Familiarity with ITIL v2 or 3 would be advantageous
My first impression of Niteco is the company's 24/7 room, which looks very modern and professional. Despite having to work from home due to Covid pandemic, I see that the company has been operating smoothly. As an employee, I also feel comfortable when working, not being affected too much.
Nguyen Phuong Thuy
Project Manager
I joined Niteco just a few days before the lockdown in Hanoi. Therefore, I was really nervous as I hadn't undergone all the training as usual then we started working from home. However, I've been received considerable support from co-workers. For anything I didn't understand, I could comfortably raise the questions and they'd give me detailed answers. Additionally, I've been passed on some useful advice on how to do my work more effectively. I can't wait to go back to office and meet everyone in person!
Trần Hoàng Vân
Content Publisher Executive
I think Niteco is a good environment to strive for, especially to young
people who want to develop themselves in the IT industry. The company opens with many opportunities, provides frequently upgraded equipment. Moreover, managers are cute and friendly, too. All in all, it's well worth dedicating yourselves here.
Manh Quang Nguyen
.NET Developer
So far, what I like about Niteco is the comfortable and dynamic
working environment, especially the very friendly and kind
colleagues. The whole team usually takes a break during the day, and everyone really enjoys it and responds to it enthusiastically.
Duy Khuong Nguyen
Frontend Developer
At Niteco, especially the Marketing department, there's been a rule that we have to remember the birthdays of all members. Then on their birthday, he/she will be secretly celebrated by the whole dept. At first, I thought it was pretense, but it's not. This rule creates a warm and close atmosphere among the members.
Duy Trong Nguyen
UX/UI Designer
Working environment and people are two things I like at Niteco.
Here is a professional working environment with great employee benefits. People are friendly, supportive, and dedicated to their work.
Lam Vu Cao
Project Manager
One of my favorite things about Niteco is its pantries. These place not only help people fill in their empty stomachs then boost their energy, but also are familiar spaces to create connections for all employees to get closer.
