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Senior Delivery Manager
London
We are looking for a Senior Delivery Manager to join our growing UK team. The role is a direct client/partner contact position, responsible for leading the end-to-end delivery of all contracted services across our programs and projects. Reporting to the Country Manager, Europe & North America (CM-EU/NA) you will be responsible for driving the delivery and migration of digital experience projects for our customers in those regions. You will work closely with our clients and partners across Europe and North America, as well as our pre-sales, marketing, development and delivery teams in Vietnam.
As Optimizely’s largest global partner, you will have an opportunity to work with some of the brightest minds in the industry, as well as a broad range of clients across multiple sectors. You will play a key role to enable digital transformation for our customers in commerce and content, online presence and conversion.
ABOUT US
Our purpose is centred around turning vision into reality through technical excellence.
Our mission is to create world-class digital experiences through a relentless focus on the highest quality technical delivery standards, using curiosity and care to lead our customers to the right solution.
Niteco is a rapidly growing, end-to-end, full-service digital agency of over 350 staff. We have offices in UK, Australia, Sweden, US, Hong Kong and Vietnam.
Our services range from strategy, solution architecture, UX & UI design, development, analytics, marketing, managed services and continuous optimization. We have expertise in CMS and Commerce (B2C/B2B/D2C) and verticals covering Retail, B2B, Health Care, Government, FMCH, F&B, Media, Finance, Insurance and Technology to name but a few.
We create and produce award-winning technical solutions for over 70 global brands including Electrolux, AEG, Zanussi, Panasonic, Heineken, Grant Thornton, De’Longhi, Braun, Kenwood, Adairs, Dun & Bradstreet.
You’ll be joining an expanding team in the UK. Whilst we’re always focused on delivering excellence for our customers, we value a positive culture and environment, combined with respect and support of your colleagues, as being essential for our team. You will have the autonomy to work under your own direction but with the support and comradery of a team behind you. Respect, trust, honesty, responsibility, commitment and teamwork are all essential values for a ‘Nitecan’.
The role will be remote working, with occasional travel opportunities as and when it is safe to do so.
AS A SENIOR DELIVERY MANAGER YOU WILL
Maintain end-to-end accountability for customer satisfaction and overall delivery excellence.
Lead regular project meetings with client & partner teams.
Lead a team of geographically dispersed resources to deliver technology projects on time and within budget.
Develop and nurture excellent client relationships at the executive level, while supporting the Niteco sales team in pre-sales activities and identifying new business opportunities.
Ensure customer satisfaction and overall excellence, identifying opportunities (or issues) and delivering solutions. Proactively identify risk and managing issues that could impact service delivery.
Anticipate customer demand and work with the Niteco team to ensure an appropriate supply of resources.
Ensure that contractual delivery and cost commitments are met.
Take responsibility for financial management, reporting and optimising processes.
Manage multiple and conflicting priorities in a timely and sensitive way, with full transparency to the CM-EU/NA and leadership team.
Manage complex stakeholders towards optimal solutions while helping them appreciate resource constraints, budgets and prioritisation.
Serve as an escalation point for customer concerns if/when they arise.
Hold the customer and Niteco teams to the highest standards, project discipline and accountability.
Apply a continuous improvement mindset to optimise the technical delivery model, strategy and implementation. Contribute to the wider goals of our global team.
Visit new and existing customers alike, to support in presentation of Niteco´s services.
ABOUT YOU
Located and eligible to work in the UK
Highly proficient in English
5+ years of project delivery and stakeholder management roles in a technology environment
Proven track record of delivering a collection of projects and products for a diverse customer base
Demonstrable experience working in an Agile environment with a good understanding of Agile practices and guidelines (Scrum / Kanban)
Hands-on experience in using Agile tools such as JIRA, Azure DevOps or similar
Hands-on experience with project scheduling tools such as MS Project
Experience in managing delivery teams
Experienced in gathering client requirements and delivering concise specifications for development teams
Able to scope, plan and manage workflow across teams
An excellent problem solver, with the capacity to remain flexible in an agile environment
Adaptable to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Strong financial and people leadership skills, with extensive experience of managing project budgets. Ability to manage risk
Good business acumen and ability to negotiate with business partners and customers
Customer-centric, you initiate, build and nurture productive customer relationships with a strong customer orientation and ability to manage customer expectations
Ability to develop strategic plans and translate them to actionable roadmaps
Comfortable working independently and across time zones and cultures
Comfortable working in a matrixed organisation with excellent communication and collaboration skills.
Able to build trust, manage and influence senior leaders as well as a broad range of stakeholders. Good executive presence. Comfortable to manage expectations and communicate effectively
Drive operational improvements and efficiencies through the creation and implementation of rigorous process, governance and controls, acting as a gatekeeper for quality
Strong communication skills (written and verbal) with both internal and external stakeholders and experience of communicating complex technical information to a variety of audiences, e.g. in proposals and presentations
University level educated or equivalent relevant business experience, preferable with a digital agency or platform vendor.
APPLICATION SUBMISSION
To apply, please send application with the following information to email [email protected]:
Job Application covering letter with “Senior Delivery Manager, UK Office” in the subject line, explaining why you believe you can add value to this role.
CV in English, including your contact e-mail/skype, and phone number.
My first impression of Niteco is the company's 24/7 room, which looks very modern and professional. Despite having to work from home due to Covid pandemic, I see that the company has been operating smoothly. As an employee, I also feel comfortable when working, not being affected too much.
Nguyen Phuong Thuy
Project Manager
I joined Niteco just a few days before the lockdown in Hanoi. Therefore, I was really nervous as I hadn't undergone all the training as usual then we started working from home. However, I've been received considerable support from co-workers. For anything I didn't understand, I could comfortably raise the questions and they'd give me detailed answers. Additionally, I've been passed on some useful advice on how to do my work more effectively. I can't wait to go back to office and meet everyone in person!
Trần Hoàng Vân
Content Publisher Executive
I think Niteco is a good environment to strive for, especially to young
people who want to develop themselves in the IT industry. The company opens with many opportunities, provides frequently upgraded equipment. Moreover, managers are cute and friendly, too. All in all, it's well worth dedicating yourselves here.
Manh Quang Nguyen
.NET Developer
So far, what I like about Niteco is the comfortable and dynamic
working environment, especially the very friendly and kind
colleagues. The whole team usually takes a break during the day, and everyone really enjoys it and responds to it enthusiastically.
Duy Khuong Nguyen
Frontend Developer
At Niteco, especially the Marketing department, there's been a rule that we have to remember the birthdays of all members. Then on their birthday, he/she will be secretly celebrated by the whole dept. At first, I thought it was pretense, but it's not. This rule creates a warm and close atmosphere among the members.
Duy Trong Nguyen
UX/UI Designer
Working environment and people are two things I like at Niteco.
Here is a professional working environment with great employee benefits. People are friendly, supportive, and dedicated to their work.
Lam Vu Cao
Project Manager
One of my favorite things about Niteco is its pantries. These place not only help people fill in their empty stomachs then boost their energy, but also are familiar spaces to create connections for all employees to get closer.
