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System Engineer

Hanoi

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JOB DESCRIPTION:

 

This role provides technical support for Clients networks, websites and systems. The role must be able to work night shift (if required), be able to perform remote troubleshooting through diagnostic techniques and determine the best solution or escalate based on the issue and details provided. Good communication skills, teamwork, customer centric focus and the ability to work in a fast paced environment are required. 

Technical tasks:

  • Provide support to customer over the phone, email or chat and resolve their technical problems / requests in a timely manner

  • Responsible for handling and troubleshooting client’s networks and systems - via phone, email, chat and remote

  • Follow standard Service Desk process - accurately log requests and incidents using the Incident Management tool

  • Manage open requests, incidents and escalate as required

  • Maintain the customer servers, network configuration in all Staging, UAT, PROD environment

    • Resolves infrastructure, server, network issues raised by the Customers or Service Desk Team

    • Able to work in 3 different shifts (if required) with monthly rotation
      • Day shift – from 6:00 AM to 2:30 PM (5 days a week)
      • Evening shift – from 2:00 PM to 10:30 PM (5 days a week)
      • Night shift – from 10:00 PM to 6:30 AM (5 days a week)

Quality improvement tasks

  • Take initiative in improving on reporting, processes, workflow and client outcomes

  • Identify possible risks throughout the process and properly communicate to related superiors for solutions

  • Study and share new techniques, practice, tools and share for team members

Others:

  • Take initiative in self-improvement for professional and personal excellence

  • Actively take part in Company activities as a leader to contribute building up Niteco's culture

JOB REQUIREMENTS:

Education background:

  • Bachelor of IT, Computer Science or relevant field

  • Microsoft Certification or similar industry certification/qualification is highly regarded

Working experience

  • Experience working in a customer support environment - phone, email, chat support

  • Experience supporting server operating system

  • Virtualisation/Cloud management (Azure, Amazon Web Services or Google Cloud)

  • Backup Disaster Recovery

  • VMware and Hyper-V

  • Networking, firewalls configuration

  • Active Directory/Security Structure

    • Previous experience working in a managed service role is highly regarded

    • E-commerce awareness

    • Experience of working successfully in a team

Language

  • English competencies at level: Conversational

Soft skills:

  • Excellent analytical skills and the ability to identify creative and possible solutions

  • Good logical thinking and problem-solving skills

  • Experienced communication skills

  • The ability to work well in a team and individually

  • The ability to adapt to changing situations, be focused on delivery while ensuring quality

  • The ability to work under pressure and to tight deadlines

Attitude

  • High sense of responsibility

  • Willingness to learn and share continuously

  • Creative, innovative, and strive for continuous improvement

  • Motivated in delivering top quality work

BENEFITS AND WORKING ENVIRONMENT:

  • Highly competitive remuneration package: attractive monthly salary and allowances, 13th month salary, additional performance bonus, high public holiday bonuses, and birthday gift, employee service award up to $1,000 for employees with 3+ years.

  • Attractive AON healthcare coverage including health and accident insurance in addition to basic insurances regulated by the Labor Code. Luxury company summer vacation and team-building budget.

  • Opportunities to work onsite for international projects in Sweden, Australia, UK, USA, etc.

  • Organized training and full support in building your career.

  • English-speaking, international and professional work environment: working with expatriates from a number of countries, state of the art working space with a wonderful view over the city skyline, modern facilities include computer dual 23.5” screens running recent versions of Windows 10 enterprise, MS Office 2019 professional, Visual Studio, and SQL Server, work station with 16 GB Ram, 256 GB SSD.

  • Western management style that is professional, dynamic, open minded, creative, supportive, friendly and encouraging feedback.

  • Company Management that regularly communicates Company’s strategy, development plan and new opportunities to employees.

  • Employee and family are engaged and taken care by the company via Trade Union activities. 

  • Diversified social and charity activities often organized by NICEF - Niteco Charity Engagement Foundation to create opportunities for our young employees to raise funds and help people with difficulties in Vietnam.

  • Physical care environment where you are taken care, feeling relaxed and enjoying lots of leisure activities such as badminton, ping pong, football, table football, dancing, running, cycling, cinema, etc.

SUBMIT APPLICATION:

 

To apply, please submit the following information:

  • Job Application Letter with “System Engineer” in the subject line.

  • Updated CV in English, including your contact e-mail, phone number and salary expectations.

YOUR BOLDEST AMBITION STARTS HERE

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