AFCA has a clear rule: every dispute decision is made by a human, no exceptions. Stevie-Ann Dovico explains why that's the right call, even as AI can do more than ever. 

This fireside chat tackles the biggest fear about AI: that it replaces people. At AFCA, AI handles the volume, admin and analysis. That frees case managers and ombudsmen to focus on the empathy and judgement only humans can bring. The team isn't smaller. It's more capable and doing more meaningful work. 

YiLun Miao from Niteco joins Stevie to explore how Opal AI is built to amplify people, not replace them, and what that means for teams, culture and the future of work where trust is the product.