Chatbots that drive sales in key South East Asian Markets

Customers in all three markets took to the bots and challenged trainers with unforeseen queries, which were quickly and consistently added to the bots’ repertoires.

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The Result

Customers in all three markets took to the bots and challenged trainers with unforeseen queries, which were quickly and consistently added to the bots’ repertoires. The bots’ product recommendations were especially successful, garnering an 85% satisfaction rate for pre-purchase scenarios.

The projects were simultaneously completed on time and within budget. The single code base greatly facilitates maintenance and support and makes dealing with the back-end in general much easier. The new design also dramatically improved user experience. As a result, Electrolux continues to expand its partnership with Niteco.

Highly collaborative and pro-actively takes initiatives for the best outcome, is open for discussion and patient in attending to queries from non-tech savvy users. I consider them my extended team and trust them to work independently with minimum supervision needed

Yuliana Sadeli

Electrolux’s Digital Program Manager

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